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Installing a Windows Desktop Operating System |
Perform and troubleshoot an attended installation of
a Windows XP operating system.
- Answer end-user questions related to
performing an attended installation of a Windows
XP operating system.
- Troubleshoot and complete installations in
which an installation does not start. Tasks
include configuring the device boot order and
ascertaining probable cause of the failure to
start.
- Troubleshoot and complete installations in
which an installation fails to complete. Tasks
include reviewing setup log files and providing
needed files.
- Perform postinstallation configuration. Tasks
include customizing installations for individual
users and applying service packs.
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Perform and troubleshoot an unattended installation
of a Windows desktop operating system.
- Answer end-user questions related to
performing an unattended installation of a Windows
XP operating system. Tasks include starting an
installation, answering questions asked by an end
user during an installation, and performing
postinstallation tasks.
- Configure a PC to boot to a network device and
start installation of a Windows XP operating
system. Tasks include configuring PXE compliant
network cards.
- Perform an installation by using unattended
installation files.
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Upgrade from a previous version of Windows.
- Answer end-user questions related to upgrading
from a previous version of Windows. Considerations
include available upgrade paths and methods for
transferring user state data.
- Verify hardware compatibility for upgrade.
Considerations include minimum hardware and system
resource requirements.
- Verify application compatibility for upgrade.
Tasks include ascertaining which applications can
and cannot run, and using the application
compatibility tools.
- Migrate user state data from an existing PC to
a new PC.
- Install a second instance of an operating
system on a computer.
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Managing and Troubleshooting Access to Resources
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Monitor, manage, and troubleshoot access to files
and folders.
- Answer end-user questions related to managing
and troubleshooting access to files and folders.
- Monitor, manage, and troubleshoot NTFS file
permissions.
- Manage and troubleshoot simple file sharing.
- Manage and troubleshoot file encryption.
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Manage
and troubleshoot access to shared folders.
- Answer end-user questions related to managing
and troubleshooting access to shared folders.
- Create shared folders.
- Configure access permission for shared folders
on NTFS partitions.
- Troubleshoot and interpret Access Denied
messages.
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Connect to local and network print devices.
- Answer end-user questions related to printing
locally.
- Configure and manage local printing.
- Answer end-user questions related to
network-based printing.
- Connect to and manage printing to a
network-based printer.
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Manage
and troubleshoot access to and synchronization of
offline files.
- Answer end-user questions related to
configuring and synchronizing offline files.
- Configure and troubleshoot offline files.
- Configure and troubleshoot offline file
synchronization.
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Configuring and Troubleshooting Hardware Devices and
Drivers |
Configure and troubleshoot storage devices.
- Answer end-user questions related to
configuring hard disks and partitions or volumes.
- Manage and troubleshoot disk partitioning.
- Answer end-user questions related to optical
drives such as CD-ROM, CD-RW, DVD, and DVD-R.
- Configure and troubleshoot removable storage
devices such as pen drives, flash drives, and
memory cards.
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Configure and troubleshoot display devices.
- Answer end-user questions related to
configuring desktop display settings.
- Configure display devices and display
settings.
- Troubleshoot display device settings.
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Configure and troubleshoot Advanced Configuration
and Power Interface (ACPI).
- Answer end-user questions related to
configuring ACPI settings.
- Configure and troubleshoot operating system
power settings.
- Configure and troubleshoot system standby and
hibernate settings.
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Configure and troubleshoot I/O devices.
- Answer end-user questions related to
configuring I/O devices.
- Configure and troubleshoot device settings.
- Configure and troubleshoot device drivers for
I/O devices.
- Configure and troubleshoot hardware profiles.
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Configuring and Troubleshooting the Desktop and User
Environments |
Configure the user environment.
- Answer end-user questions related to
configuring the desktop and user environment.
- Configure and troubleshoot task and toolbar
settings.
- Configure and troubleshoot accessibility
options.
- Configure and troubleshoot pointing device
settings.
- Configure and troubleshoot fast-use switching.
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Configure support for multiple languages or multiple
locations.
- Answer end-user questions related to regional
settings.
- Configure and troubleshoot regional settings.
- Answer end-user questions related to language
settings.
- Configure and troubleshoot language settings.
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Troubleshoot security settings and local security
policy.
- Answer end-user questions related to security
settings.
- Identify end-user issues caused by local
security policies such as Local Security Settings
and Security Configuration and Analysis.
- Identify end-user issues caused by network
security policies such as Resultant Set of Policy
(RSoP) and Group Policy.
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Configure and troubleshoot local user and group
accounts.
- Answer end-user questions related to user
accounts.
- Configure and troubleshoot local user
accounts.
- Answer end-user questions related to local
group accounts.
- Configure and troubleshoot local group
accounts. Considerations include rights and
permissions.
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Troubleshoot system startup and user logon problems.
- Answer end-user questions related to system
startup issues.
- Troubleshoot system startup problems.
- Answer end-user questions related to user
logon issues.
- Troubleshoot local user logon issues.
- Troubleshoot domain user logon issues.
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Monitor and analyze system performance.
- Answer end-user questions related to system
performance.
- Use Help and Support to view and troubleshoot
system performance.
- Use Task Manager to view and troubleshoot
system performance.
- Use the Performance tool to capture system
performance information.
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Troubleshooting Network Protocols and Services |
Troubleshoot TCP/IP. Tools include ARP; the Repair
utility; connection properties; and the ping,
ipconfig, pathping, and nslookup
commands.
- Answer end-user questions related to
configuring TCP/IP settings.
- Configure and troubleshoot manual TCP/IP
configuration.
- Configure and troubleshoot automated TCP/IP
address configuration.
- Configure and troubleshoot Internet Connection
Firewall (ICF) settings such as enable and
disable. Considerations include indications of
issues related to enabling or disabling ICF.
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Troubleshoot name resolution issues.
- Configure and troubleshoot host name
resolution issues on a client computer.
Considerations include Hosts files and DNS.
- Configure and troubleshoot NetBIOS name
resolution issues on a client computer.
Considerations include Lmhosts files and WINS.
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Configure and troubleshoot remote connections.
- Configure and troubleshoot a remote dialup
connection. Tasks include client-side
configuration.
- Configure and troubleshoot a remote connection
across the Internet. Tasks include client-side
configuration.
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Configure and troubleshoot Internet Explorer.
- Configure and troubleshoot Internet Explorer
connections properties.
- Configure and troubleshoot Internet Explorer
security properties.
- Configure and troubleshoot Internet Explorer
general properties.
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Configure and troubleshoot end-user systems by using
remote connectivity tools.
- Use Remote Desktop to configure and
troubleshoot an end user's desktop.
- Use Remote Assistance to configure and
troubleshoot an end user's desktop.
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